top of page
FREQUENTLY ASKED QUESTIONS
Below you'll find our most frequently asked questions, which will help to answer most questions you may have. If you still wish to get in touch, please use the Contact Form at the last page of our website
01
How can i place my order ?
03
How can you convince me that your product is new and genuine?
We guarantee that all the items we carry are 100% authentic.Batch code can be found printed on all cosmetic and skincare products. It identifies and indicates the manufactured date of the product. If you wish to clarify the manufactured date of the product, please do not hesitate to contact us . Expiry date of product is usually three (1- 3) years from the manufactured date.
02
How do I know if my order has gone through?
We offer tracked services for tracked Malaysia delivery ( International is only offered within limited countries ) . As we despatch items , we will email you the tracking number in order for you to track your shipment . Should you have any problems accessing the tracking system please let us know .For further information or assistance please contact our customer service and we will respond as soon as we can .
Pick your favourite skincare and contact us through the followings ways :
What's app : +6012-6634337
Wechat : Fairyt3
Email : lavishbeaute@yahoo.com
04
Any selected country which can purchase from this website?
We ship worldwide , For oversea , Please email us with your details and we will get back to you soonest.
05
What payment methods do you accept ?
06
Charges for shipping
We currently accept Online transfer
For Oversea : Western Union/ Moneygram
We provide free delivery for whole Malaysia
Singapore, Indonesia, Taiwan, Hong Kong –
Shop more than RM860 – FREE Shipping
Shop less than RM860 – RM55 Flat Rate Shipping
OTHERs –
Shop more than RM1000 – FREE Shipping
Shop less than RM1000 – RM100 Flat Rate Shipping
Can i cancel my order ?
07
Once we receiver your order , we strive to ship it to you as quickly as possible in order to reach your door step on time . Therefore for cancellation kindly contact our customer service as provided
08
Return & Exchange
Sale or promotional items are non- exchangeable and non-refundable
09
Others
a ) For safety purpose, SKINCARE / BODY CARE & etc , if you have allergic skin , please do a patch test before using the products which you have no used before. Stop using the products if skin irritation occurs. We shall not held responsible for any skin irritation occuring from using the products. For serious condition , please consult a doctor immediately
b ) We do not responsible over any lost or damage during shipping period
c) Price are final and NOT negotiable
d) Price subject to change without notice. We reserve right to change the terms and conditions of sale any time
bottom of page